Privacy Notice

Who We Are

At ImpoundInsurance.co.uk, we respect your privacy and are committed to protecting your personal information. This notice explains how we collect, use, and safeguard your data when you use our website and services.

What Information We Collect

We may collect the following types of personal information:

  • Basic details – Name, contact information, occupation, and age
  • Insurance details – Vehicle information, insurance history, and policy preferences
  • Sensitive data (if necessary) – Medical conditions or criminal offence history, only when required for insurance purposes
  • Website usage data – Pages viewed, search history, and interaction with our website (collected using cookies)

How We Collect Your Data

We collect your information in the following ways:

  • When you provide details via our website, phone, email, or post
  • When you interact with our website (e.g., browsing, submitting a form)
  • From trusted third-party lead generators (if they have obtained your consent)
  • From publicly available sources, where legally required

How We Use Your Data

We only use your data in ways you would reasonably expect. This includes:

✔ Finding the right insurance for you – We connect you with a specialist insurance broker
✔ Keeping in touch – Providing quotes, handling policy renewals, or following up on inquiries
✔ Customer support – Assisting with claims, complaints, or general queries
✔ Marketing (with your consent) – Sending updates on offers, products, or services that may be of interest
✔ Legal and regulatory obligations – Complying with financial services regulations and fraud prevention

Who We Share Your Data With

  • Insurance brokers – To provide you with a quote and help arrange cover
  • Regulatory authorities – If required by law (e.g., fraud agencies, legal enforcement)
  • No third-party marketing – We will never sell or share your data for marketing purposes

How We Protect Your Data

We take data security seriously:

  • We store your data securely, using the latest technology
  • We do not store data outside the UK or European Economic Area (EEA)
  • We restrict access to your data and ensure only authorised staff handle it

How Long We Keep Your Data

  • If we provide you with a quote, we keep your data for six years to meet regulatory requirements
  • If no policy is arranged, we keep your data only as long as necessary
  • You can request data removal at any time (subject to legal obligations)

Your Rights

Under data protection laws, you have the right to:

✅ Access the data we hold about you (Subject Access Request)
✅ Correct inaccurate or incomplete data
✅ Request deletion of your data (where legally possible)
✅ Restrict how we process your data
✅ Object to data processing (e.g., marketing)
✅ Withdraw consent for marketing at any time

If you wish to exercise your rights, contact us at complaint@impoundinsurance.co.uk.

Cookies & Website Tracking

We use cookies to enhance your experience, track website usage, and improve our services.

  • Essential cookies – Required for site functionality
  • Analytics cookies – Help us understand website traffic (e.g., Google Analytics)

You can control cookie settings in your browser.

Complaints

If you are unhappy with how we handle your data, please contact:

📍 ImpoundInsurance.co.uk
40 King Street, Pontypool, NP4 6HR
📧 complaint@impoundinsurance.co.uk

Updates to This Notice

We regularly review this policy. Any updates will be posted on this page, and we will notify you of significant changes.